"Having them handle our Zoom traffic has allowed us to grow our client base."
Ralph Edwards
Marketing Coordinator
4.9 (454 reviews)
Reviewed On
"Having them handle our Zoom traffic has allowed us to grow our client base."
Ralph Edwards
Marketing Coordinator
4.9 (454 reviews)
Reviewed On
"Having them handle our Zoom traffic has allowed us to grow our client base."
Ralph Edwards
Marketing Coordinator
4.9 (454 reviews)
Reviewed On
"Having them handle our Zoom traffic has allowed us to grow our client base."
Ralph Edwards
Marketing Coordinator
4.9 (454 reviews)
Reviewed On
Our clients saved more than $100M in payroll expenses last year.
Certified By
ISO 27001 Certified
ISO 27001 Certified
ISO 27001 Certified
Your Remote Live Chat Team, Available 24/7
Outsource your live chat support to our expert team of experienced live chat agents. Engage visitors, resolve issues quickly, and boost conversions—available 24/7/365.
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How We’ll Run Your Live Chat Support
Cloud Sourcing works with you to determine your live chat support needs. Then we’ll build and run a fully-managed, AI-enabled team to run live chat support on your behalf.
Pre-Sales Assistance & Product Recommendations
Technical & Troubleshooting Chat Support
24/7 Live Chat Coverage
Order Support & Status Updates
Billing & Account Inquiries
Proactive Chat Triggers for Abandoned Carts
Compliance & Tax Prep Assistance (under CPA guidance)
Appointment Booking via Chat
Lead Qualification & Capture
Escalation Handling & Follow-Up
Your Fully Outsourced Live Chat Support Team
Our live chat teams respond with speed, empathy, and professionalism to every live chat request on your website. We’ll also train them in your brand voice and how to work within the live chat platforms your business already uses.
Trusted by eCommerce, SaaS, and Global Brands
Cloud Sourcing works with leading businesses to engage prospective customers quickly, reducing response time, increasing conversions, and keeping customers coming back.
Customer-Focused Agents
Build trust and resolve problems quickly for your customers.
24/7/365 Availability
Engage customers any time, day or night, from anywhere in the world.
Seamless Platform Integration
Use the live chat system you already have.
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Conversion-Optimized Conversations
Convert chats into sales leads and customer purchases.
Built for Security
Outsource live chat support while maintaining your data security.
Let Us Solve Your Live Chat Challenges
We’ll own the day-to-day live chat on your website so you can focus on growth. Our teams will help you correct:
The Benefits of an Outsourced Live Chat Support Team
Offer live chat support to current and prospective customers without additional hiring.
Engage visitors quickly to reduce bounce rates
Boost conversions by assisting customers in real time
Provide 24/7/365 support without overloading your staff
Keep conversations consistent with your brand
Capture leads you’d otherwise miss
Scale chat capacity during sales, launches, or holidays
Proven Results
We deliver reliable live chat support for companies around the world.
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How Cloud Sourcing Works When Outsourcing Live Chat Support
Tell us about your current live chat systems and the goals you have for your live chat support.
We’ll align on scope, expected outcomes, and performance expectations.
We’ll establish the processes, train the team, and integrate with your existing workflows.
We’ll take over day-to-day live chat support and deliver regular reporting so you always know what’s happening.
Case Study: Real Live Chat Support Success
Sarah M.
• Daily patient reminders & appointment rescheduling
• Call overflow & charting suport
Outsourced Live Chat Support That Delivers Results
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Frequently Asked Questions
What to expect when working with Cloud Sourcing.
We Work With Your Existing Tools
Our remote teams are trained to work inside the systems and tools you already use.
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Full Visibility, Real-Time Control
Use your own platforms to maintain visibility, or use RemoteHubTM — our custom dashboard — to assign, monitor, and customize your live chat assignments. Keep track of performance, customer queries, and reporting updates in one easy-to-use tool.
Real-time Task Visibility
Monitor real-time progress of tasks assigned to your live chat team.
Handoff Tasks With Ease
Scale Your Live Chat Support Without Adding Headcount
Let us own live chat support on your website so you can focus on growth.
