"Having them handle our Zoom traffic has allowed us to grow our client base."
Ralph Edwards
Marketing Coordinator
4.9 (454 reviews)
Reviewed On
"Having them handle our Zoom traffic has allowed us to grow our client base."
Ralph Edwards
Marketing Coordinator
4.9 (454 reviews)
Reviewed On
"Having them handle our Zoom traffic has allowed us to grow our client base."
Ralph Edwards
Marketing Coordinator
4.9 (454 reviews)
Reviewed On
"Having them handle our Zoom traffic has allowed us to grow our client base."
Ralph Edwards
Marketing Coordinator
4.9 (454 reviews)
Reviewed On
Our clients saved more than $100M in payroll expenses last year.
Certified By
ISO 27001 Certified
ISO 27001 Certified
ISO 27001 Certified
Fully-Managed Outsourced Teams for Your Hospitality or Travel Business
Outsource entire functions of your hospitality or travel business so you can grow faster without adding internal headcount. Our fully-managed, AI-enabled teams run complete business functions at a fraction of in-house cost.
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Scale Faster With Fully-Managed Teams for Hospitality & Travel
Cloud Sourcing offers fully-managed, AI-enabled teams that take full responsibility for specific functions in your business.
Front Desk & Reservation Management
Cruise & Airline Booking Assistance
OTA & GDS System Management
Multichannel Guest & Traveler Communication
Loyalty Program & Membership Support
Itinerary Changes & Travel Adjustments
Concierge & VIP Services
Billing & Payment Support
Back Office Admin & Reporting
Outsourced Teams Ready to Help You Deliver Unmatched Experiences
Our fully-managed teams are trained in hospitality and travel. From hotel stays and cruise reservations to airline bookings and concierge services, we help you deliver unforgettable experiences for your guests and customers.
Trusted by Innovative Hospitality & Travel Businesses Worldwide
Cloud Sourcing provides outsourced teams for hotels, cruise lines, resorts, and travel agencies.
Hospitality & Travel Experts
We can take ownership of your reservation systems, customer service, and booking workflows.
24/7 Multichannel Support
Ensure every guest or traveler gets the help they need, anytime they need it.
Seamless Platform Integration
Our teams are trained on your workflows and can work directly with your existing PMS, GDS, OTA, and CRM systems.
Consistent,Memorable Experiences
Let us help you deliver exceptional experiences that earn loyalty, positive reviews, and repeat customers.
Built for Security
Our hospitality and travel teams operate with strict adherence to data security standards.
Solving Hospitality’s Biggest Challenges
We’ll help you solve some of the biggest scaling challenges faced by growing hospitality and travel companies, including:
Why Top Hospitality and Travel Businesses Choose Cloud Sourcing
Leading hospitality and travel companies choose Cloud Sourcing for security, cost savings, and flexible staffing. Our teams can help you:
Provide 24/7 availability without the need for multiple in-house shifts
Handle high-volume periods without sacrificing service quality
Improve response times to increase bookings and guest satisfaction
Keep OTA, PMS, and GDS listings updated and competitive
Deliver multilingual support for global travelers
Save significantly on staffing costs
Proven Hospitality Results
We deliver consistent results for hospitality and travel companies around the world:
9
7
%
4
0
%
5
0
%
cancellation processing
6
5
%
24
/
7
/365
How Cloud Sourcing Works for Hospitality and Travel
Tell us about your guest service and reservation requirements.
We’ll establish the processes, train the team, and integrate with your existing PMS, OTA, and GDS platforms and workflows.
We’ll run day-to-day activities and deliver regular reporting so you always know what’s happening.
We’ll scale your team up or down to match seasonal or promotional demands.
Case Study. Real Hospitality & Travel Success.
Sarah M.
• Daily patient reminders & appointment rescheduling
• Call overflow & charting suport
Outsourced Teams That Deliver Hospitality Results
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Frequently Asked Questions
What to expect when working with Cloud Sourcing:
We Work With Your Existing Hospitality Tools
Our remote teams are trained to work inside the systems and tools you already use.
Full Visibility, Real-Time Control
Use your own platforms to maintain visibility, or use RemoteHubTM — our custom dashboard — to assign, monitor, and customize all activities.
Real-time Task Visibility
Monitor progress on your projects in real time.
Handoff Tasks With Ease
Scale Your Hospitality or Travel Business Without Adding Internal Headcount
