"Having them handle our Zoom traffic has allowed us to grow our client base."
Ralph Edwards
Marketing Coordinator
4.9 (454 reviews)
Reviewed On
"Having them handle our Zoom traffic has allowed us to grow our client base."
Ralph Edwards
Marketing Coordinator
4.9 (454 reviews)
Reviewed On
"Having them handle our Zoom traffic has allowed us to grow our client base."
Ralph Edwards
Marketing Coordinator
4.9 (454 reviews)
Reviewed On
"Having them handle our Zoom traffic has allowed us to grow our client base."
Ralph Edwards
Marketing Coordinator
4.9 (454 reviews)
Reviewed On
Our clients saved more than $100M in payroll expenses last year.
Certified By
ISO 27001 Certified
ISO 27001 Certified
ISO 27001 Certified
Outsource Your Customer Experience Function
Deliver exceptional customer experiences across every channel, without hiring an internal CX team.
How We Run Your Customer Experience Function
Cloud Sourcing works with you to determine your customer experience needs. Then we’ll build and run a fully-managed, AI-enabled team to run your entire customer experience function on your behalf.
Customer Journey Mapping & Engagement
Omnichannel Customer Service (Phone, Chat, Email, Social)
Proactive Outreach for Retention & Loyalty
Voice of Customer (VoC) Programs & Surveys
Complaint Handling & Escalations
Onboarding & Education Support
Subscription & Account Management
Feedback Analysis & Reporting
Back Office Admin for CX Teams
Fully Outsource Your Customer Experience Function
We’ll own the entire customer experience lifecycle, delivering responsive, professional support that transforms buyers into loyal advocates.
Trusted by Leading Businesses Worldwide
Cloud Sourcing works with eCommerce businesses, SaaS companies, consumer goods brands, and service providers to deliver consistent, high-quality customer experiences that drive retention and growth.
Trained CX Professionals
Our trained CX professionals are skilled at building trust, resolving issues, and delighting customers.
24/7/365 Availability
Our teams are ready and available whenever customers need them.
Seamless CRM & CX Platform Integration
Keep your existing software and workflows. We work directly within your preferred systems.
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Customer-Centric Approach
Our CX professionals strengthen relationships and loyalty with every interaction.
Built for Security
Outsource customer experience while maintaining your data security.
Let Us Solve Your Customer Experience Challenges
Our teams will take ownership of day-to-day customer experience tasks, freeing you and your team to focus on growth. We will:
The Benefits of an Outsourced Customer Experience Function
Staff your customer experience function without additional hiring.
Proactively engage customers
Provide fast, personalized responses
Collect insights to improve products and services
Offer multilingual support for global reach
Reduce churn and increase repeat purchases
Save significantly on CX staffing costs
Proven Results
We deliver consistent customer experiences outcomes for companies around the world.
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How Cloud Sourcing Works for Customer Experience
Tell us about your customer experience tasks, systems, and goals.
We’ll align on scope, expected outcomes, and performance expectations.
We’ll establish the processes, train the team, and integrate with your existing workflows.
We’ll run the day-to-day customer experience function, including regular reporting so you always know what’s happening.
Case Study: Real Customer Experience Success
Sarah M.
• Daily patient reminders & appointment rescheduling
• Call overflow & charting suport
Outsourced Customer Experience Services That Deliver Results
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Frequently Asked Questions
What to expect when working with Cloud Sourcing.
We Work With Your Existing Tools
Our remote teams are trained to work inside the systems and tools you already use.
Full Visibility, Real-Time Control
Use your own platforms to maintain visibility, or use RemoteHubTM — our custom dashboard — to assign, monitor, and customize your customer experience tasks. Keep track of your ad approvals, social content, and reporting updates in one easy-to-use tool.
Real-time Task Visibility
Monitor progress on your customer experience tasks in real time.
Handoff Tasks With Ease
Scale Your Customer Experience Capacity Without Adding Headcount
Outsource your entire customer experience function so you can focus on growth.
